What's new

Features added to the platform, newest first. Details are on each feature's page.

November 2026

• The price per agent drops with volume. 1 to 3 agents, US$600 each; 4 to 10, US$500; 11 to 25, US$400; from the 26th on, to be agreed. Each tier is charged only to the agents that fall in it (with five agents: 3 × US$600 + 2 × US$500 = US$2,800), and the fixed plan is shown that way in Tokens & Consumption, the Dashboard and global billing. See Billing.
• Large queries to external systems no longer drive up usage. When an agent pulls data from Dataverse, an API or ServiceNow, it receives at most about 8 thousand tokens per query, with a notice that the rest is missing and how to ask for it page by page. A heavy report costs noticeably less and the agent does not treat a cut-off list as complete. See Why a large query costs more.
• 6 million tokens per agent, and cache counts less. The allowance included per agent goes from 4 to 6 million at the same price, and what the agent reads from its fast memory (cache) weighs 1/10, so agents that query systems go much further. In By agent, each agent shows how many conversations its allowance covers at its real pace. See Usage and quotas.
• Export an agent's usage. In Tokens & Usage → By agent, the ⬇ icon on each agent downloads that agent's detail, conversation by conversation, with channel and cache; the Summary CSV now has those columns too. Also, your team portal's chat has its own channel, Corporate portal, in “By channel”. See Export usage.
• Change the status of several tickets at once, and “Resolved” straight from Open. Select tickets and use Mark as resolved, Close, Move to in progress or Assign to me; if one cannot change, the others still do and you are told which. The counters count all five statuses, and resolving or closing a ticket closes its conversation, so Waiting for a person goes down and counts every pending one. See Changing several tickets at once.
• Invite many people at once. Invite several people, in Admin users and End users: paste a list or upload a CSV/Excel, see what will happen with each person before sending, and download whatever didn't go through. If the list shares one domain, it suggests an access rule instead of inviting one by one. See Invite many people.
• Sign in and create account from the home page. Sign in and Create your first agent are two buttons that lead to /login and /register in the same tab, with no pop-up windows. Registration is shorter: it no longer asks for a “slug”, the platform assigns one from the company name.
• Global panel, tidier. Corporate-size buttons and ⋯ menus across all six screens. Global view with four indicators and “The detail”; Tenants with a summary by status; Billing in eight readable columns; Support with a period and named filters; Settings with what is critical first; Diagnostics with shortcuts by topic.
• Documentation at the home page, from any menu. The Documentation link opens the documentation home, in each customer's panel and in the global panel.
• The corporate user's portal, renewed. Home as a dashboard with indicators, what needs your attention and usage by agent; My memory, My scheduled tasks, chat and projects with the same buttons and menus. See Your team's portal.
• Knowledge Base and Projects, clearer. A ⋯ menu per article, the index status as a colored tag and the meaning-based search explained; in Projects, the explanation folds away once there are projects. See Knowledge base and Projects.
• Users, clearer. Each person shows the first thing that is needed as a button and the rest in a ⋯ menu; roles read in words with a “?” that explains them. See Users and permissions.
• The Dashboard, ordered by what needs a decision. What needs your attention at the top, with a button to where it is resolved, including warnings for channels that are down and failing connections; more compact indicators and a balance that warns at 80 %. See The Dashboard.
• Usage & Tokens, clearer. Agents by urgency, a traffic light next to the name in “By agent”, Save changes in a fixed bar and the overage balance with its “?”. See Usage and quotas.
• Company settings, tidier. A single Save changes in a fixed bar and tabs that show their status. See Your company details.
• The agent, in five tabs. Identity, What it knows, What it can do, Where it serves and When it hands off to a person, with Deploy, Deactivate and Archive always in view, a single Save changes and Escalation in three levels. See Agent tabs and Escalation.
• Tickets with agent and owner. The list says which agent each case came from and who it is assigned to, by name; when it escalates, the ticket is assigned to the person set in the agent's Escalation. See Conversations and tickets.
• Try this agent. A side chat, from any tab, to see how it answers while you configure it; it also works with a draft agent. See Trying the agent.
• Widget: open it from your own buttons, with a first message already sent, and a widget title with data-title. See Widget.
• Agent list for companies with many: cards or list, grouped by department, with search and filters, and optional fields for department, business owner and agent administrator. See Department and owners.

October 2026

Knowledge

• Download knowledge as Markdown (a ZIP with one .md per article) to edit it elsewhere and upload it again. See Download knowledge.
• Upload several documents at once, with progress for each.
• Prompt, knowledge and memory guide: what goes where and the format shown in each channel. See the guide.

Calls

• Fluid conversation (beta): the agent speaks without long pauses and can be interrupted. Includes transfer to a person, a hold phrase and a silence prompt. See Phone calls.
• Custom voice: gender, accent and generative voice, with a greeting preview before saving; ElevenLabs voice and caller country in fluid conversation.
• Hand off a call by email when there is no transfer number.
• Calls in Conversations: voice channel filter, caller phone number and recordings for administrators. Calls and minutes appear separately in Tokens & Usage.

Widget and usage

• Clickable links in the widget. See Widget.
• "Your plan this month": included tokens, used tokens and overage. See Usage and quotas.
• Simpler agent screen: seven tabs; Summary becomes Settings. See Configure an agent.

Agents that remember and act on their own

• Memory across conversations: Remember people and Learn its own knowledge, off by default. See Memory.
• Scheduled tasks, delivered also through Slack, Teams and WhatsApp. See Scheduled tasks.
• Identity verification with a 6-digit code before an action. See What an agent can do.

Channels and connections

• Phone, private repositories on GitHub and GitLab, custom code, an extended custom API and a Microsoft Dataverse connector.
• New templates: Collections, After-sales and complaints, Appointments and bookings.

Chat, portal and administration

• Files in the chat with preview, conversations shared with a colleague, and messages while the agent is working.
• Team portal with Home, own tasks and My account; company logo as a file.
• Create your company with a personal email (Google or Microsoft).
• Emails with buttons that open the matching screen, and complete escalation alerts. See Emails.
• Also notify these emails in usage alerts.
• A separate switch for the widget and for the direct link.

August 2026

• Teams, WhatsApp and Slack, with each company's own credentials. See Channels.
• Connections to Jira, Confluence, Asana, monday.com, Notion and HubSpot.
• Knowledge base with indexing status, retry and delete.
• Real-time responses, also when the agent uses tools.
• Corporate portal: Dashboard with approvals and tickets, named conversations, projects and agent requests.
• BC Tech Agents: UX / UI artifact, tabbed project view and shared conversations. See Projects.
• Ticketing and the knowledge base included in every agent.